In this section, you will find answers to the most frequently asked questions from our customers!

If you cannot find the answers you need, please contact us by emailing or calling +371 67542223.

  1. How to shop? Orders can be placed at any time using the online store or by calling during working hours at 67542223. Order processing takes place on weekdays from 08:30-17:30 (until 17:00 on Fridays). Orders placed outside our working hours will be processed on the next working day. If your selected item is unavailable, we will inform you of when they become available.
  2. Can I register as a non-legal entity? Yes, of course, both individuals and legal entities can register on online store! Go to registration.
  3. Do price calculations include VAT? Yes, according to the laws of the Republic of Latvia, all prices include VAT (since July 1, 2012, at 21%). Delivery costs are not included in the price of the product.
  4. Is registration mandatory to make a purchase? Yes, to shop in our online store system, you need to register. Registered users also receive the latest information about special promotions and discounts. You can also order products by emailing
  5. How is product delivery arranged?
  • After receiving the order, our customer service specialist will contact you to determine the possible method of receiving the goods:
  • At our office at Ulbrokas street 46 k-2, Riga – free of charge;
  • through a courier service – fee-based service;


  • Product delivery to your chosen location will only be made after receiving 100% advance payment into our designated bank account;
  • Courier delivery costs will be added to your advance payment invoice.

How to pay?

Payment for purchased goods can be made:

  • in cash or by card at the Energolukss office upon receipt of goods;
  • by bank transfer.